Privacy Policy

This Privacy Policy outlines the practices and procedures followed by The Wellness Edge (“we,” “us,” or “our”) with respect to the collection, use, and disclosure of personal information when you visit and interact with our website. We are committed to protecting the privacy and confidentiality of individuals who use our services. This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

  1. Collection of Personal Information

1.1 Information We Collect

We may collect personal information that you provide directly to us or that is automatically collected when you interact with our website. This information may include, but is not limited to:

  • Your name, contact details, and demographic information.
  • Information related to your medical history, symptoms, and treatment preferences.
  • Payment details for processing appointment fees.
  • Communication preferences and records of your interactions with us.

1.2 Collection Methods

We collect personal information through the following methods:

  • Online forms: When you voluntarily provide information through online appointment booking forms or contact forms.
  • Cookies and similar technologies: We may use cookies and similar technologies to collect information about your browsing activities on our website.
  1. Use of Personal Information

We will only use your personal information for the following purposes:

  • To provide physiotherapy services and treatments tailored to your needs.
  • To schedule and manage appointments.
  • To process payments and issue receipts.
  • To communicate with you regarding your appointments, treatment plans, and administrative matters.
  • To improve our website, services, and patient experience.
  • To comply with legal obligations.
  1. Disclosure of Personal Information

3.1 Third-Party Service Providers

We may disclose your personal information to third-party service providers who assist us in operating our business and providing services to you. These service providers are bound by confidentiality obligations and are only permitted to use your information for the specific purposes for which we provide it to them.

3.2 Legal Compliance

We may also disclose your personal information if required to do so by law or if we reasonably believe that such disclosure is necessary to protect our rights, comply with legal proceedings, court orders, or government requests, or to enforce this Privacy Policy.

  1. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We implement appropriate physical, technical, and administrative security measures to safeguard your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

  1. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you would like to access or update your information, please contact us using the contact details provided at the end of this Privacy Policy.

  1. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When we no longer require your information, we will securely dispose of it.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:

The Wellness Edge

64 Cobra St

Dubbo NSW 2830

0487 259 020

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.